Refund policy

TAN-U Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@tan-u.es. Returns must be sent to the following address:

Carrer Mar Mediterrani 17
03530, La Nucia
Alicante, Spain

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unless the item is defective, damaged, incorrect, or we have agreed otherwise, the customer is responsible for the cost of returning the item.

You can always contact us with any return questions at info@tan-u.es.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Your statutory rights in relation to faulty or non-conforming products are not affected by this return policy.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom or personalised products and goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

For hygiene and health protection reasons, sealed TAN-U cosmetic, tanning and personal care products cannot be returned once the protective seal has been broken or removed, where the product is no longer suitable for return for those reasons.

Please get in touch if you have questions or concerns about a specific item.

Gift cards cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day right of withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.

To exercise your right of withdrawal, please contact us within the 14-day period.

The right of withdrawal is subject to the exceptions provided by applicable consumer law, including certain sealed goods which are not suitable for return for reasons of health protection or hygiene once unsealed after delivery.

If you exercise your right of withdrawal, you are responsible for the direct cost of returning the goods unless we have agreed otherwise.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, we will refund you using your original payment method. Where required by applicable consumer law, the refund will include the standard delivery cost you paid for the original order. Any additional cost resulting from choosing a more expensive delivery method than our standard delivery option is not refundable.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.